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About this quote

What does it mean?
Rice acknowledges incidents but emphasizes American troops are appreciated for protecting and liberating Iraqis.
In plain terms
She admits there were bad incidents but says Iraqis appreciate the troops.
What can you take from it?
Gratitude for protection can coexist with criticism of incidents.

Where it applies

  • war zones
  • public relations
  • military ops

Putting it to work

  • public messaging
  • morale support

Questions to consider

  • How do incidents affect appreciation?
  • Who decides if liberation is real?

Another view

Claims of appreciation may not reflect the views of all Iraqis.

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