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About this quote

What does it mean?
Acknowledging the difficulty in predicting the specific tactics of 9/11 attacks.
In plain terms
No one expected planes to be used as missiles to hit buildings.
What can you take from it?
Specific attack methods were hard to predict.

Where it applies

  • post-attack review
  • security discussion
  • intelligence meeting

Putting it to work

  • justify intelligence gaps
  • explain planning limits

Questions to consider

  • What could have predicted this?
  • How do we prepare for the unknown?

Another view

Unexpected tactics still require better foresight.

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