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About this quote

What does it mean?
A realization that appealing to someone's better nature fails because that person lacks such qualities entirely.
In plain terms
Trying to appeal to kindness failed because he has none.
What can you take from it?
Recognize when appeals to virtue will not work.

Where it applies

  • negotiation
  • conflict
  • leadership

Putting it to work

  • assess character
  • adjust tactics

Questions to consider

  • How do you handle intransigence?
  • When is kindness a strategy?

Another view

It assumes character is fixed and unchangeable.

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