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About this quote

What does it mean?
Understanding that adversaries see themselves as justified can help de-escalate conflict or motivate decisive action without personal animosity.
In plain terms
People think they are right, so use that to negotiate or act firmly without hate.
What can you take from it?
Avoid personal hatred when dealing with opponents to stay clear-headed.

Where it applies

  • negotiation
  • leadership
  • personal disputes

Putting it to work

  • de-escalate arguments
  • neutralize threats
  • maintain composure

Questions to consider

  • How do you handle someone who believes they are right?
  • When is decisive action better than persuasion?

Another view

Assuming good intent can sometimes leave you vulnerable to manipulation.

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