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About this quote

What does it mean?
Diplomacy involves delivering unwelcome news with elegance.
In plain terms
Say no nicely so it hurts less.
What can you take from it?
Softening blows is a key skill.

Where it applies

  • conflict resolution
  • business talks
  • international relations

Putting it to work

  • use softening language
  • anticipate reactions

Questions to consider

  • How do you say no?
  • Is honesty always best?

Another view

Over-politeness can obscure necessary truths.

More from Benjamin Disraeli

  1. If you are not very clever, you should be conciliatory.

    Permalink to quote #184
  2. A consistent soul believes in destiny, a capricious one in chance.

    Permalink to quote #186
  3. There is no gambling like politics.

    Permalink to quote #183

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