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About this quote

What does it mean?
There is no sweeter pleasure than surprising someone by giving them more than they expect.
In plain terms
Delighting others by exceeding expectations feels great.
What can you take from it?
Exceed expectations to create lasting goodwill.

Where it applies

  • gift giving
  • customer service

Putting it to work

  • add a personal touch
  • offer extra value

Questions to consider

  • When have you surprised someone successfully?
  • What limits should you set when exceeding expectations?

Another view

Over‑giving can lead to dependency or imbalance.

More from Charles Baudelaire

  1. Et a quoi bon executer des projets, puisque le projet est en lui-meme une jouissance suffisante?

    Permalink to quote #28
  2. On n'est jamais excusable d'etre mechant, mais il y a quelque merite a savoir qu'on l'est; et le plus irreparable des vices est de faire le mal par betise.

    Permalink to quote #30
  3. Mais qu'importe l'eternite de la damnation a qui a trouve dans une seconde l'infini de la jouissance?

    Permalink to quote #27

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