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About this quote

What does it mean?
Bureaucrats are criticized as unresponsive and hard to pin down or hold accountable.
In plain terms
Bureaucrats are stiff and hard to hold responsible.
What can you take from it?
Be wary of systems that resist accountability.

Where it applies

  • government
  • management
  • activism

Putting it to work

  • demand transparency
  • track decisions
  • simplify processes

Questions to consider

  • Who is accountable here?
  • How can systems be more responsive?

Another view

Not all bureaucratic roles lack flexibility.

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