A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.
About this quote
- What does it mean?
- Prioritizing customer service naturally leads to profitability. Value creation drives financial returns more than profit chasing.
- In plain terms
- Focusing on service brings profits automatically.
- What can you take from it?
- Prioritize customer value to drive profits.
Where it applies
Putting it to work
Questions to consider
- Do you focus on value or cost?
- How does service impact your bottom line?
Another view
High service costs can hurt margins if not managed carefully.
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