We count it crucial to make regular soundings to find out how the public perceives the rating program, and to measure the approval and disapproval of what we are doing... The rating system isn't perfect but, in an imperfect world, it seems each year to match the expectations of those whom it is designed to serve - parents of America.
About this quote
- What does it mean?
- The rating system is imperfect but aims to meet the expectations of parents over time.
- In plain terms
- The system isn't perfect but tries to help parents.
- What can you take from it?
- Systems improve by measuring public approval.
Where it applies
Putting it to work
Questions to consider
- How do you measure success?
Another view
Public expectations can shift rapidly and be difficult to meet.
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