Users do not care about what is inside the box, as long as the box does what they need done.
About this quote
- What does it mean?
- Users focus on functionality and results rather than internal technical details. The value lies in what the system achieves for them.
- In plain terms
- Users care about results, not the internal workings of a system.
- What can you take from it?
- Focus on outcomes rather than internal implementation for users.
Where it applies
Putting it to work
Questions to consider
- What matters most to your users?
- How much tech do they need to know?
Another view
Some users need transparency for security or customization reasons.
More from Jef Raskin
Once the product's task is known, design the interface first; then implement to the interface design.
Permalink to quote #5 As far as the customer is concerned, the interface is the product.
Permalink to quote #7 I am only a footnote, but proud of the footnote I have become. My subsequent work - on eliciting principles and developing the theory of interface design, so t…
Permalink to quote #4
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