We are dealing with veterans, not procedures -- with their problems, not ours. -- 1947, as Administrator of the U.S. Veterans Administration
About this quote
- What does it mean?
- Prioritize the human needs of veterans over bureaucratic processes.
- In plain terms
- Focus on helping veterans directly instead of following rules.
- What can you take from it?
- Put people before paperwork when serving veterans.
Where it applies
Putting it to work
Questions to consider
- How do we balance efficiency with compassion?
- When do rules help rather than hinder?
Another view
Sometimes procedures exist to ensure fairness and prevent abuse.
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The second best decision in time is infinitely better than the perfect decision too late.
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