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This society in which knowledge workers dominate is in danger of a new 'class conflict' between the large minority of knowledge workers and the majority of workers who will make their livings through traditional ways, either by manual work...or by service work. The productivity of knowledge work--still abysmally low--will predictably become the economic challenge of the knowledge society. On it will depend the ability of the knowledge society to give decent incomes, and with them dignity and status, to non knowledge people. -- Managing in a Time of Great Change (1995)

Peter F. Drucker#11

EconomicsProductivityKnowledge economyClass

About this quote

What does it mean?
A class conflict may arise between knowledge workers and traditional workers unless productivity in knowledge work improves enough to support dignified incomes for all.
In plain terms
Workers using knowledge need to be more productive so everyone gets fair pay.
What can you take from it?
Improving knowledge work productivity is essential for social stability.

Where it applies

  • economic policy
  • labor relations
  • business strategy

Putting it to work

  • measure knowledge output
  • upskill workforce
  • redesign incentives

Questions to consider

  • How do you measure knowledge productivity?
  • What prevents class conflict?

Another view

Productivity metrics for knowledge work are notoriously difficult to define.

More from Peter F. Drucker

  1. The postwar [WWII] GI Bill of Rights--and the enthusiastic response to it on the part of America's veterans--signaled the shift to the knowledge society. Futur…

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  2. I would hope that American managers--indeed, managers worldwide--continue to appreciate what I have been saying almost from day one: that management is so much…

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  3. That people even in well paid jobs choose ever earlier retirement is a severe indictment of our organizations -- not just business, but government service, the…

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