I am not angry. I am just disappointed that, once again, a hotel has tried to convince me it will move heaven and earth to ensure I am comfortable when, in reality, it won't even pass me the coffee pot!
About this quote
- What does it mean?
- The author expresses disappointment rather than anger when hotels fail to deliver on promises of comfort and care.
- In plain terms
- It is more disappointing when hotels do not even meet basic needs like passing the coffee pot.
- What can you take from it?
- Basic service failures are often more disappointing than grand promises.
Where it applies
Putting it to work
Questions to consider
- What basic amenities matter most to you?
- Is anger ever the right response?
Another view
Some people might feel angry instead of just disappointed in these situations.
More from Richard Quest
I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!
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I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!
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