I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!
About this quote
- What does it mean?
- Hotels claim to go above and beyond for guests but fail at the simplest basic requests.
- In plain terms
- Hotels promise great service but cannot do even the smallest favors.
- What can you take from it?
- Watch out for exaggerated service promises in the hospitality industry.
Where it applies
Putting it to work
Questions to consider
- When have you been disappointed by a service?
- Why do companies overpromise?
Another view
Not every hotel fails to deliver on simple requests.
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