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About this quote

What does it mean?
A humorous anecdote about a mistaken order resulting in an unintended but similar item.
In plain terms
Someone ordered a sauce and got a different version by mistake.
What can you take from it?
Expect mistakes and stay calm when they happen.

Where it applies

  • restaurants
  • service industry
  • ordering food

Putting it to work

  • handling errors
  • service recovery
  • humor in stress

Questions to consider

  • How do you handle small errors?
  • What was your funniest mix-up?

Another view

Not all mistakes are handled this gracefully in reality.

More from Terry Pratchett

  1. Go on, prove me wrong. Destroy the fabric of the universe. See if I care.

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  2. Oh, come on. Revelation was a mushroom dream that belonged in the Apocrypha. The New Testament is basically about what happened when God got religion

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  3. Oh dear, I'm feeling political today. It's just that it's dawned on me that 'zero tolerance' only seems to mean putting extra police in poor, run-down areas, a…

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