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About this quote

What does it mean?
A blunt dismissal indicating that a situation is unacceptable or unfortunate but unchangeable.
In plain terms
That is unfortunate but I will not change it.
What can you take from it?
Dismiss complaints with a firm statement.

Where it applies

  • handling complaints
  • rejecting requests
  • settling disputes

Putting it to work

  • negotiation
  • conflict management
  • leadership

Questions to consider

  • What led to this situation?
  • Is there a way to improve it?

Another view

It shuts down communication rather than solving the problem.

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