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About this quote

What does it mean?
Disney believes treating the public well and keeping things clean builds loyalty.
In plain terms
Give people value and keep your place clean and friendly.
What can you take from it?
Treat guests well to keep them coming back.

Where it applies

  • managing a venue
  • customer service
  • retail

Putting it to work

  • maintain high cleanliness standards
  • train staff in friendliness

Questions to consider

  • What makes you loyal to a place?
  • How does hygiene affect your experience?

Another view

Good service alone does not guarantee success.

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