Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly - I think they're convinced and I think they'll hang on after - as you say, 'after Disney.'
About this quote
- What does it mean?
- Disney believes treating the public well and keeping things clean builds loyalty.
- In plain terms
- Give people value and keep your place clean and friendly.
- What can you take from it?
- Treat guests well to keep them coming back.
Where it applies
Putting it to work
Questions to consider
- What makes you loyal to a place?
- How does hygiene affect your experience?
Another view
Good service alone does not guarantee success.
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