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About this quote

What does it mean?
Kindness toward difficult people addresses their deepest needs.
In plain terms
Be nice to mean people because they need it.
What can you take from it?
Show kindness to unkind people.

Where it applies

  • family disputes
  • hostile work

Putting it to work

  • practicing patience
  • empathy training

Questions to consider

  • What motivates unkindness in others?

Another view

Some unkindness cannot be fixed by kindness.

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