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About this quote

What does it mean?
Users prioritize fixes that affect them personally over general quality issues.
In plain terms
Bugs only matter to users if they actually impact their work.
What can you take from it?
Focus on fixing what users care about most.

Where it applies

  • product development
  • customer support
  • software release

Putting it to work

  • gather user feedback
  • track bug impact
  • prioritize patches

Questions to consider

  • How do you decide what to fix first?
  • What defines a significant problem for you?

Another view

Some bugs matter even if few users notice them yet.

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