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I live in the Managerial Age, in a world of 'Admin.' The greatest evil is not now done in those sordid 'dens of crime' that Dickens loved to paint. It is not done even in concentration camps and labour camps. In those we see its final result. But it is conceived and ordered (moved, seconded, carried, and minuted) in clean, carpeted, warmed, and well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voice. Hence, naturally enough, my symbol for Hell is something like the bureaucracy of a police state or the offices of a thoroughly nasty business concern.

C. S. Lewis#22

EthicsEvilPowerWorkBureaucracySystem

About this quote

What does it mean?
Modern evil often arises from bureaucratic systems rather than overt criminality, carried out by calm, orderly officials.
In plain terms
Evil can happen in clean offices by quiet people following procedures.
What can you take from it?
Watch how systems enable harm without raising voices.

Where it applies

  • corporate decision making
  • policy design
  • government offices

Putting it to work

  • audit systems
  • ask about harm
  • name the harm

Questions to consider

  • Who benefits from the procedure?
  • What harm does this routine hide?

Another view

It risks overlooking violence done in the name of order.

More from C. S. Lewis

  1. There is wishful thinking in Hell as well as on Earth.

    Permalink to quote #21
  2. My dear Wormwood, I note what you say about guiding your patient's reading and taking care that he sees a good deal of his materialist friend. But are you not …

    Permalink to quote #23
  3. If He who in Himself can lack nothing chooses to need us, it is because we need to be needed.

    Permalink to quote #20

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