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About this quote

What does it mean?
Understanding requires effort from both parties involved in a conversation.
In plain terms
Both people need to try to understand each other.
What can you take from it?
Communication works best when both sides listen.

Where it applies

  • conflict resolution
  • negotiation
  • daily conversation

Putting it to work

  • active listening
  • asking clarifying questions

Questions to consider

  • How often do I listen to understand versus to reply?

Another view

Sometimes one party may not be willing to engage.

More from Eleanor Roosevelt

  1. Do what you feel in your heart to be right - for you'll be criticized anyway. You'll be 'damned if you do, and damned if you don't.'

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  2. It isn't enough to talk about peace. One must believe in it. And it isn't enough to believe in it. One must work at it.

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  3. We have to face the fact that either all of us are going to die together or we are going to learn to live together and if we are to live together we have to ta…

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