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About this quote

What does it mean?
Computers often fail in frustrating, avoidable ways similar to a hypothetical shoe explosion, yet users accept this as normal.
In plain terms
We tolerate bad computer design because it happens so often.
What can you take from it?
Poor usability becomes invisible when it is ubiquitous.

Where it applies

  • software complaints
  • everyday tech use
  • design critique

Putting it to work

  • improve software reliability
  • challenge tech norms

Questions to consider

  • What tech problems do you accept without question?
  • How could your tools work better?

Another view

Not all computer issues are design flaws; some are unavoidable technical limits.

More from Jef Raskin

  1. It would be wonderful if we could just tuck in a few loose ends and change a handful of details of present systems to have them work properly. Unfortunately, w…

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  2. Right now, computers, which are supposed to be our servant, are oppressing us.

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  3. I am only a footnote, but proud of the footnote I have become. My subsequent work - on eliciting principles and developing the theory of interface design, so t…

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