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About this quote

What does it mean?
The speaker recounts a physical altercation caused by a bad haircut.
In plain terms
A guy fought me because he didn't like my haircut.
What can you take from it?
Service disagreements can escalate quickly.

Where it applies

  • workplace
  • service industry
  • customer dispute

Putting it to work

  • handling customer complaints
  • workplace safety

Questions to consider

  • How should service workers handle angry clients?
  • Is this story exaggerated?

Another view

Violence is rarely the right response to dissatisfaction.

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  2. 'As long as my appearance wouldn't startle you- I'm carved from head to toe.' (from 'The Gay Hairdresser')

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