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About this quote

What does it mean?
Caregivers worry about family reactions to a patient's condition.
In plain terms
She is worried about the mother's reaction.
What can you take from it?
Family feelings matter in crisis.

Where it applies

  • hospital
  • conflict

Putting it to work

  • consider family impact
  • communicate with care

Questions to consider

  • How do you deliver hard news?
  • Who else is affected?

Another view

Family may not always react with sympathy.

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