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About this quote

What does it mean?
Actions and words are forgotten, but emotional impact on others remains in memory.
In plain terms
People forget what you said but remember how they felt.
What can you take from it?
Prioritize making others feel valued over what you say.

Where it applies

  • leadership
  • parenting
  • social interaction

Putting it to work

  • listen actively
  • show gratitude
  • focus on empathy

Questions to consider

  • What makes people remember you?
  • How do you leave an impact?

Another view

Words can matter greatly depending on the situation.

More from Maya Angelou

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  2. There is nothing so pitiful as a young cynic because he has gone from knowing nothing to believing nothing.

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  3. Without courage we cannot practice any other virtue with consistency. We can't be kind, true, merciful, generous, or honest.

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