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About this quote

What does it mean?
The speaker regrets failing to mediate between conflicting local officials during the disaster while emphasizing FEMA's full effort.
In plain terms
He couldn't make leaders work together but wants it known FEMA did everything possible.
What can you take from it?
Coordination failures are as impactful as resource failures in disasters.

Where it applies

  • inter-agency disputes
  • political gridlock
  • emergency operations

Putting it to work

  • facilitate leadership meetings
  • document agency efforts
  • manage stakeholder expectations

Questions to consider

  • What barriers prevent officials from cooperating during crises?
  • How can agencies demonstrate effort despite failure?

Another view

Full resource deployment does not guarantee success if leadership is fragmented.

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