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About this quote

What does it mean?
Effective communication involves listening to what is not explicitly said.
In plain terms
Listen to what people don't say to communicate well.
What can you take from it?
Pay attention to non-verbal and implied messages.

Where it applies

  • negotiation
  • conflict resolution

Putting it to work

  • listen for tone
  • read body language

Questions to consider

  • What aren't they saying right now?
  • How do you hear silence?

Another view

Sometimes explicitness is better than implication.

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