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About this quote

What does it mean?
A statement promoting tolerance on language but making an exception for service workers.
In plain terms
No hate words here except when complaining about service tips.
What can you take from it?
Social norms vary depending on the context of interaction.

Where it applies

  • workplace
  • dining
  • community

Putting it to work

  • set ground rules
  • discuss behavior
  • give feedback

Questions to consider

  • When is language unacceptable?
  • How do we judge service?

Another view

The exception for service workers undermines the message of tolerance.

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