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Moving parts in rubbing contact require lubrication to avoid excessive wear. Honorifics and formal politeness provide lubrication where people rub together. Often the very young, the untraveled, the naive, the unsophisticated deplore these formalities as 'empty,' 'meaningless,' or 'dishonest,' and scorn to use them. No matter how 'pure' their motives, they thereby throw sand into machinery that does not work too well at best.

Robert A. Heinlein#108

CommunicationHarmonyPolitenessSocial norms

About this quote

What does it mean?
Formal politeness acts as social lubrication to prevent friction between people.
In plain terms
Politeness helps people get along by reducing conflict.
What can you take from it?
Use formalities to keep social interactions smooth.

Where it applies

  • business meetings
  • family gatherings
  • public discourse

Putting it to work

  • use honorifics
  • practice formal politeness

Questions to consider

  • Is politeness dishonest or necessary?
  • How do you handle social friction?

Another view

Some situations value directness over formality.

More from Robert A. Heinlein

  1. Most 'scientists' are bottle washers and button sorters.

    Permalink to quote #107
  2. Never appeal to a man's 'better nature.' He may not have one. Invoking his self-interest gives you more leverage.

    Permalink to quote #109
  3. Money is the sincerest of all flattery. Women love to be flattered. So do men.

    Permalink to quote #106

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