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About this quote

What does it mean?
Armies are effectively run by sergeants; officers mainly add tone and prevent chaos.
In plain terms
Sergeants do the real work; officers keep things orderly.
What can you take from it?
Frontline workers often hold the real power in organizations.

Where it applies

  • management
  • team leadership
  • organizational critique

Putting it to work

  • value frontline staff
  • respect practical leadership

Questions to consider

  • Who truly runs your workplace?
  • How much authority do titles give?

Another view

Officers still hold formal authority and responsibility.

More from Terry Pratchett

  1. 'Stop that!' he shouted. 'You're soldiers! You're not supposed to fight!'

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  2. The Deftmenes are mad and the Dumii are sane, thought Snibril, and that's just the same as being mad except that it's quieter. If only you could mix them toget…

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  3. 'Whose side are they on?' said Brocando. 'Sides? Their own, I suppose, just like everyone else.'

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