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About this quote

What does it mean?
Woodall says women say the journey is tough but not patronising.
In plain terms
Women find the experience challenging yet not condescending.
What can you take from it?
Acknowledge difficulty without being patronising.

Where it applies

  • workplace training
  • customer interviews

Putting it to work

  • listen to feedback
  • adjust tone

Questions to consider

  • How can you ensure support feels genuine?
  • What signs indicate perceived patronisation?

Another view

Some may still perceive patronisation despite intent.

More from Trinny Woodall

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