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About this quote

What does it mean?
Superficial complaints are useless when the person in power is intimidating or untouchable.
In plain terms
You can't complain about small problems if the boss is scary.
What can you take from it?
Assess power dynamics before making demands.

Where it applies

  • customer service
  • workplace disputes
  • negotiation

Putting it to work

  • Evaluate leverage before complaining
  • Avoid confrontation with strong parties

Questions to consider

  • When is a complaint worth making?
  • How do you handle intimidating authority?

Another view

Sometimes complaints are necessary even if the response is unlikely.

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