Quote #19

Sometimes we do get taken by surprise. For example, when the Internet came along, we had it as a fifth or sixth priority. It wasn't like somebody told me about it and I said, 'I don't know how to spell that.' I said, 'Yeah, I've got that on my list, so I'm okay.' But there came a point when we realized it was happening faster and was a much deeper phenomenon than had been recognized in our strategy.

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