Microsoft has had clear competitors in the past. It's a good thing we have museums to document that.

Your most unhappy customers are your greatest source of learning.

We don't have the user centricity. Until we understand context, which is way beyond presence - presence is the most trivial notion, just am I on this device or…

Sometimes we do get taken by surprise. For example, when the Internet came along, we had it as a fifth or sixth priority. It wasn't like somebody told me about…

(August 2004): I have no competition. Every year the names I'm pitted against keep changing. You can't cream the competition, you have to kill it.

Mickey Mouse is, to me, a symbol of independence. He was a means to an end. He popped out of my mind onto a drawing pad 20 years ago on a train ride from Manha…

Everyone has heard of the Ford cars. But have they all heard of Henry Ford, who started it all? Walt Disney World is in memory of the man who started it all, s…