We don't have the user centricity. Until we understand context, which is way beyond presence - presence is the most trivial notion, just am I on this device or not; it doesn't say am I meeting with something, am I focused on writing something.

Microsoft has had clear competitors in the past. It's a good thing we have museums to document that.

Like almost everyone who uses e-mail, I receive a ton of spam every day. Much of it offers to help me get out of debt or get rich quick. It would be funny if i…

Your most unhappy customers are your greatest source of learning.

Imagine if every Thursday your shoes exploded if you tied them the usual way. This happens to us all the time with computers, and nobody thinks of complaining.

Differential equations won't help you much in the design of aeroplanes - not yet, anyhow.

'I want the program to be very open and develop in style as time goes on. But I am also interested in the positive aspects of Asian family life and other Asian…