Skip to content
quotesby

About this quote

What does it mean?
Consumers want detailed information, not just catchy slogans.
In plain terms
Smart customers need facts and details to make buying decisions.
What can you take from it?
Provide full information to respect customer intelligence.

Where it applies

  • advertising
  • sales
  • customer support

Putting it to work

  • share product details
  • answer questions
  • avoid vagueness

Questions to consider

  • Do you give customers enough info?
  • What info do buyers really want?

Another view

Some audiences prefer quick summaries over detailed information.

More from David Ogilvy

  1. 'We all have a tendency to use research as a drunkard uses a lamppost -- for support, but not for illumination.'

    Permalink to quote #7
  2. 'The pursuit of excellence is less profitable than the pursuit of bigness, but it can be more satisfying.'

    Permalink to quote #9
  3. 'Never Write an Advertisement Which You Wouldn't Want Your Own Family To Read. You wouldn't tell lies to your own wife. Don't tell them to mine. Do as you woul…

    Permalink to quote #6

Related quotes

  1. '... there are now unmistakeable signs of a trend in favor of superior products at premium prices. The consumer is not a moron, she is your wife.'

    David OgilvyDavid Ogilvy quote #2
  2. It was to do with information management. The intention was to dramatise it.

    Hans BlixHans Blix quote #1
  3. Evil news fly faster still than good.

    Thomas KydThomas Kyd quote #1