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About this quote

What does it mean?
Consistency in mediocrity can be a business model; the secret is uniform execution even when quality is low.
In plain terms
Doing something badly the same way every time can work.
What can you take from it?
Consistency can be a differentiator even at low quality.

Where it applies

  • food service
  • product management
  • quality control

Putting it to work

  • standardize processes
  • manage expectations
  • prioritize reliability

Questions to consider

  • Is consistency better than sporadic excellence?
  • When does reliability win?

Another view

Long-term success usually requires quality improvement.

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