The general idea, of course, in any first-class laundry is to see that no shirt or collar ever comes back twice.
About this quote
- What does it mean?
- A well-run laundry ensures shirts are returned perfectly clean on the first try, avoiding the need for rework.
- In plain terms
- Good service gets things right the first time.
- What can you take from it?
- Efficiency means doing it right initially.
Where it applies
Putting it to work
Questions to consider
- How often do you accept second best?
Another view
Perfection is not always achievable in every transaction.
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