Quote #14
The worst customer is the silent customer. He is faithful to no one. We want the client to interact with us, writing to us and criticizing us.
More from Rolim Amaro
- The customer who calls or writes me is an invaluable asset. He deserves positive responses.
- A CEO need not understand deeply administrative, technical or political issues. But when it comes to implementing his vision, be it in impr…
- What my experience, acquired in the worst possible way, shows is that in aviation no two accidents are alike.
- TAM only got to where it is because it always balanced its commitment to customers on one side with its commitment to suppliers on the othe…
- It's best that pilots learn in other people's planes.
- The limit to our growth should be the quality of our services.
- The synthesis of my life was the act of gaining time.
- Try to instill in every employee the notion of being the company as a whole. If the employee thinks as if he were the company, the company …