The customer who calls or writes me is an invaluable asset. He deserves positive responses.
About this quote
- What does it mean?
- Customers who reach out deserve respect and prompt positive communication.
- In plain terms
- Always treat customers who contact you well.
- What can you take from it?
- Respond positively to every customer inquiry.
Where it applies
Putting it to work
Questions to consider
- How do you handle difficult customers?
- Why is positive response important?
Another view
Some customers may demand unreasonable responses.
More from Rolim Amaro
What my experience, acquired in the worst possible way, shows is that in aviation no two accidents are alike.
Permalink to quote #12 The worst customer is the silent customer. He is faithful to no one. We want the client to interact with us, writing to us and criticizing us.
Permalink to quote #14 It's best that pilots learn in other people's planes.
Permalink to quote #11
Related quotes
It is possible to tell things by a handshake. I like the 'looking in the eye' syndrome. It conveys interest. I like the firm, though not bone crushing shake. T…
George H. W. BushGeorge H. W. Bush quote #1 Never treat your audience as customers, always as partners.
James (Jimmy) StewartJames (Jimmy) Stewart quote #7 The customer is usually wrong; but statistics indicate that it doesn't pay to tell him so.
Aleister CrowleyAleister Crowley quote #70