The customer, as everyone knows, is a specific being with individual demands. Because of this, his satisfaction cannot be achieved by any measure through uniform solutions.

People have said I'm a man of vision. What they don't know is that I'm surrounded by people who see farther than I do.

It's no use firing an employee who made an involuntary mistake is his action was triggered by an eagerness to succeed.

The only we think we don't outsource is our intelligence.

I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!

The important thing, once you have enough to eat and a nice house, is what you can do for others, what you can contribute to the enterprise as a whole.

As far as the customer is concerned, the interface is the product.