Quote #27
The customer, as everyone knows, is a specific being with individual demands. Because of this, his satisfaction cannot be achieved by any measure through uniform solutions.
More from Rolim Amaro
- People have said I'm a man of vision. What they don't know is that I'm surrounded by people who see farther than I do.
- It's no use firing an employee who made an involuntary mistake is his action was triggered by an eagerness to succeed.
- The only we think we don't outsource is our intelligence.
- To hire somebody, I invite him to lunch and watch how he eats. If he eats fast, I'll hire him. If he eats slowly, he's no good. He who eats…
- Profit is the consequence of a service rendered, not of a deal made.
- From government I want enough proximity to be defended by it and enough distance to not be harmed by it.
- He who is not smart enough to create, must be brave enough to copy.
- It seems to me that political parties or the state cannot, in any society, change human nature. We, however, could and should try to create…