It's no use firing an employee who made an involuntary mistake is his action was triggered by an eagerness to succeed.

The customer, as everyone knows, is a specific being with individual demands. Because of this, his satisfaction cannot be achieved by any measure through unifo…

To hire somebody, I invite him to lunch and watch how he eats. If he eats fast, I'll hire him. If he eats slowly, he's no good. He who eats slowly is thinking …

People have said I'm a man of vision. What they don't know is that I'm surrounded by people who see farther than I do.

Try to instill in every employee the notion of being the company as a whole. If the employee thinks as if he were the company, the company doesn't have employe…

All good work is done in defiance of management.

That's no problem for me I didn't mind if people wore pink bunny slippers as long as the job got done.