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Everybody thinks that Disneyland is a gold mine - but we have had our problems. You've got to work it and know how to handle it. Even trying to keep the park clean is a tremendous expense. And those sharp-pencil guys tell you, 'Walt, if we cut down on maintenance, we'd save a lot of money.' But I don't believe in that - it's like any other show on the road; it must be kept clean and fresh.

Walt Disney#72

BusinessQualityMaintenanceStandards

About this quote

What does it mean?
Disney notes Disneyland requires hard work and maintenance despite being seen as a gold mine. He rejects cutting costs on cleanliness.
In plain terms
A successful business needs consistent maintenance and cannot skimp on quality.
What can you take from it?
Maintain standards even when costs rise.

Where it applies

  • management
  • operations
  • retail

Putting it to work

  • prioritize cleanliness
  • reject cheap cuts
  • maintain standards

Questions to consider

  • Do you value quality over savings?
  • How do you handle expenses?

Another view

Sometimes cost-cutting is necessary for survival.

More from Walt Disney

  1. Disneyland is the star. Everything else is in the supporting role.

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  2. Everyone has been remarkably influenced by a book, or books. In my case it was a book on cartoon animation. I discovered it in the Kansas City Library at the t…

    Permalink to quote #73
  3. Disneyland is not just another amusement park. It's unique, and I want it kept that way. Besides, you don't work for a dollar - you work to create and have fun.

    Permalink to quote #70

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