The limit to our growth should be the quality of our services.
About this quote
- What does it mean?
- Growth should not exceed the ability to maintain service quality. Quality sets the natural limit for expansion.
- In plain terms
- Stop growing if quality suffers.
- What can you take from it?
- Prioritize service quality over rapid expansion.
Where it applies
Putting it to work
Questions to consider
- What defines quality limits for your service?
- How do you measure quality against growth?
Another view
Market share loss may occur if you cap growth strictly.
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