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Rolim Amaro
Quote #17
The limit to our growth should be the quality of our services.
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TAM only got to where it is because it always balanced its commitment to customers on one side with its commitment to suppliers on the othe…
Try to instill in every employee the notion of being the company as a whole. If the employee thinks as if he were the company, the company …
A CEO need not understand deeply administrative, technical or political issues. But when it comes to implementing his vision, be it in impr…
If the economic crisis comes, and it is always near, do not lay people off. Use them in sales.
The worst customer is the silent customer. He is faithful to no one. We want the client to interact with us, writing to us and criticizing …
The leader of a company should not hesitate at any moment to harden his rhetoric when necessary; to unsheath his sword when called upon, wi…
The customer who calls or writes me is an invaluable asset. He deserves positive responses.
By promoting happiness to people, I feel TAM fulfills its role that we envisioned. And by doing so in an ethical manner, I feel fulfilled. …
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